COVERAGE
What is covered
Shipping Protection covers the following while your crystal is in transit:
Shipping Protection includes insurance premiums and administrative handling.Pricing is calculated as a percentage of your order value and is added to your cart at checkout when you opt in.
COVERAGE
What is covered
Shipping Protection covers the following while your crystal is in transit:
Lost shipments
Packages that never reach the delivery address.
Damaged shipments
Crystals that arrive broken or with transit damage.
Porch piracy
Packages marked “delivered” by the carrier but stolen from the delivery location.
Carrier transit incidents
Misroutings, weather damage, and other carrier-side losses.
Shipping Protection includes insurance premiums and administrative handling.Pricing is calculated as a percentage
of your order value and is added to your cart at checkout when you opt in.
COVERAGE
What is covered
Shipping Protection covers the following while your crystal is in transit:
Lost shipments
Packages that never reach the delivery address.
Damaged shipments
Crystals that arrive broken or with transit damage.
Porch piracy
Packages marked “delivered” by the carrier but stolen from the delivery location.
Carrier transit incidents
Misroutings, weather damage, and other carrier-side losses.
Shipping Protection includes insurance premiums and administrative handling.Pricing is calculated as a percentage
of your order value and is added to your cart at checkout when you opt in.
How replacement works
CLAIMS
How replacement works
If a covered incident occurs — your tracking shows delivered but the package never arrived, your crystal arrives broken, the package is lost in transit — contact us at support@beyond-memories.com with your order number and a description of what happened. For porch piracy or theft, a police report may be required if the replacement crystal is also stolen.
Once we confirm the incident, we re-engrave the crystal from your original photo file and ship the replacement with signature required to guarantee safe delivery. Replacement crystals are new, identical to the original item ordered. There is no charge to the customer for a covered Shipping Protection claim.
CLAIMS
How replacement works
If a covered incident occurs — your tracking shows delivered but the package never arrived, your crystal arrives broken, the package is lost in transit — contact us at support@beyond-memories.com with your order number and a description of what happened. For porch piracy or theft, a police report may be required if the replacement crystal is also stolen.
Once we confirm the incident, we re-engrave the crystal from your original photo file and ship the replacement with signature required to guarantee safe delivery. Replacement crystals are new, identical to the original item ordered. There is no charge to the customer for a covered Shipping Protection claim.
HELP
Frequently asked questions
Do I need to purchase from Beyond Memories to qualify?
Yes. Both the product and the Shipping Protection must be purchased on the Beyond Memories online store. Shipping Protection cannot be added to orders placed elsewhere.
Can I add Shipping Protection after I have placed my order?
No. Shipping Protection must be selected at the time of purchase. It cannot be added to an existing order after checkout.
When does my Shipping Protection coverage start?
Coverage begins on the day of purchase. There is no waiting period.
What is the duration of coverage?
Shipping Protection covers the order from the date of purchase through delivery. It does not extend to general wear and tear after the crystal has been delivered safely.
How do I make a claim?
File a claim by contacting us at support@beyond-memories.com with your order number and a description of the incident. For damage claims, please include a photo of the damage placed against a neutral or black background.
If my product is replaced, will I get a new or refurbished item?
Any replacement provided through Shipping Protection is new and identical to the original item you ordered. We do not ship refurbished crystals. If the original item has been discontinued, we will offer a free upgrade to a comparable replacement at our discretion.
Can I renew Shipping Protection?
Shipping Protection is not renewable. It applies to the specific order it was purchased with. If you have questions about coverage on a specific order, contact us.
Can someone else receive service under my Shipping Protection?
Yes. Any person you gift or sell the covered product to can receive service through Shipping Protection. We may verify that the person seeking service is in lawful possession of the product and that the order number matches our records.
CLAIMS
How replacement works
If a covered incident occurs — your tracking shows delivered but the package never arrived, your crystal arrives broken, the package is lost in transit — contact us at support@beyond-memories.com with your order number and a description of what happened. For porch piracy or theft, a police report may be required if the replacement crystal is also stolen.
Once we confirm the incident, we re-engrave the crystal from your original photo file and ship the replacement with signature required to guarantee safe delivery. Replacement crystals are new, identical to the original item ordered. There is no charge to the customer for a covered Shipping Protection claim.
HELP
Frequently asked questions
Do I need to purchase from Beyond Memories to qualify?
Yes. Both the product and the Shipping Protection must be purchased on the Beyond Memories online store. Shipping Protection cannot be added to orders placed elsewhere.
Can I add Shipping Protection after I have placed my order?
No. Shipping Protection must be selected at the time of purchase. It cannot be added to an existing order after checkout.
When does my Shipping Protection coverage start?
Coverage begins on the day of purchase. There is no waiting period.
What is the duration of coverage?
Shipping Protection covers the order from the date of purchase through delivery. It does not extend to general wear and tear after the crystal has been delivered safely.
How do I make a claim?
File a claim by contacting us at support@beyond-memories.com with your order number and a description of the incident. For damage claims, please include a photo of the damage placed against a neutral or black background.
If my product is replaced, will I get a new or refurbished item?
Any replacement provided through Shipping Protection is new and identical to the original item you ordered. We do not ship refurbished crystals. If the original item has been discontinued, we will offer a free upgrade to a comparable replacement at our discretion.
Can I renew Shipping Protection?
Shipping Protection is not renewable. It applies to the specific order it was purchased with. If you have questions about coverage on a specific order, contact us.
Can someone else receive service under my Shipping Protection?
Yes. Any person you gift or sell the covered product to can receive service through Shipping Protection. We may verify that the person seeking service is in lawful possession of the product and that the order number matches our records.
Why we offer Shipping Protection
OUR PROMISE
Why we offer Shipping Protection
Most personalized gift sellers leave you on the hook for lost or damaged shipments. The crystal was custom for you; the replacement is a fresh production run; the carrier took the package; nobody is responsible. Shipping Protection exists because we do not think that is fair to the customer. For a small percentage of the order value, you get the guarantee that the gift you bought reaches the recipient — even if the carrier mishandles it or a porch-pirate intercepts it.
Many customers ordering memorial keepsakes, time-sensitive anniversary gifts, or expensive corporate orders choose Shipping Protection for the peace of mind alone. The brand has earned 4.9 stars from over 20,000 verified customer reviews in part because, when something goes wrong in transit, we make it right.
OUR PROMISE
Why we offer Shipping Protection
Most personalized gift sellers leave you on the hook for lost or damaged shipments. The crystal was custom for you; the replacement is a fresh production run; the carrier took the package; nobody is responsible. Shipping Protection exists because we do not think that is fair to the customer. For a small percentage of the order value, you get the guarantee that the gift you bought reaches the recipient — even if the carrier mishandles it or a porch-pirate intercepts it.
Many customers ordering memorial keepsakes, time-sensitive anniversary gifts, or expensive corporate orders choose Shipping Protection for the peace of mind alone. The brand has earned 4.9 stars from over 20,000 verified customer reviews in part because, when something goes wrong in transit, we make it right.
MORE
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Shipping and returns overview
Shipping policy — delivery times and methods
Refund and return policy
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MORE
Related from Crystals Memory
Shipping policy — delivery times and methods
Shipping and returns overview
Shipping policy — delivery times and methods
Refund and return policy
Contact our customer service team