Send us a message
Tell us what you need and we’ll get back to you — most messages get a same-day reply during business hours.
Reach Us
- (386) 456-3214
- support@beyond-memories.com
- Available on every product page during business hours
Business Hours
Monday through Friday, 10:00 am to 6:00 pm Pacific Time. Outside business hours, leave us a message or email and we will respond the next business day.
How We Help
What customers contact us about most
Photo questions
Whether a specific photo will engrave well, how many subjects fit comfortably in a given size, how to upload a higher-resolution version. Our designers love this one. We’d rather catch a photo issue at proof stage than have you receive a crystal you wish were sharper.
Order status and timing
Lead times for a specific event, rush production options, expedited shipping to a memorial service.
Gift advice
Shape and size recommendations for a wedding, anniversary, memorial, or pet keepsake. We have helped families through more than 150,000 keepsake orders since 2007; if you describe the moment, we can usually suggest the right format.
Memorial gift consultation
For memorial orders we offer a free 15-minute consultation with a designer. 🔗Book a memorial consultation if you would like to talk through photo selection, inscription, and timing before placing the order.
Bulk and corporate orders
Real estate closing gifts, employee milestone recognition, customer appreciation packages. See 🔗our corporate gifting page or email us with the project details.
Press, partnerships, and editorial
If you are a writer, blogger, journalist, or affiliate, email 🔗support@beyond-memories.com with the subject line “Press” and we will route to the right person.
Where We Are
Headquartered in Las Vegas
Crystals Memory is headquartered in Las Vegas, Nevada. Our production studio is staffed by the same team that takes orders by phone and email. The studio is a production facility, not a retail storefront, but local Las Vegas customers on a hard deadline can email support@beyond-memories.com to arrange a scheduled pickup.
QUICK ANSWER
Before you contact us, you might also…
Read our FAQ →
The most common questions about the product, the engraving process, shipping, and returns.
Check shipping policy →
Delivery times, international shipping, and rush options.
Review refund & return policy →
Return eligibility and the satisfaction guarantee.
See verified reviews →
Real customer feedback — 50,000+ reviews aggregated across our Yotpo review platform at 4.9 stars.
QUICK ANSWER
Before you contact us, you might also…
Read our FAQ →
The most common questions about the product, the engraving process, shipping, and returns.
Check shipping policy →
Delivery times, international shipping, and rush options.
Review refund & return policy →
Return eligibility and the satisfaction guarantee.
See verified reviews →
Real customer feedback — 50,000+ reviews aggregated across our Yotpo review platform at 4.9 stars.